Version 2026-07-19
Terms & Conditions
These are the terms behind every RetailX subscription. If anything's unclear, email hello@retailx.co.za and we'll walk you through it.
1. Agreement
These Terms & Conditions form a legal agreement between the customer ("you") and Net Age (Pty) Ltd trading as RetailX ("RetailX", "we", "us"), registered in South Africa. By signing a RetailX quote or activating a subscription you accept these terms.
2. The service
RetailX is a competitor price-monitoring platform. We visit publicly available competitor URLs on your behalf, match products to yours, and notify you of price differences, promotions and stock changes. Feature availability may evolve over time; we won't materially reduce the core service without notice.
3. Fees, VAT and currency
Subscription fees are as stated on your signed quote. South African customers are billed in ZAR inclusive of 15% VAT. International customers are billed in the selected currency, exclusive of South African VAT. Add-on usage (extra AI credits, extra competitors, extra tracked products) is billed monthly in arrears.
4. Billing and payment
The first invoice is issued on signing. Monthly subscriptions renew each calendar month; yearly subscriptions are paid upfront. Payment is due on invoice. Late payment (>14 days) may result in service suspension until the account is settled.
5. Cancellation and refunds
Month-to-month customers can cancel at any time with 7 days' notice; you'll retain access until the end of the paid period. Yearly customers can cancel a renewal at any time; upfront yearly fees are non-refundable except as required by law.
6. Your data
You retain ownership of the product catalogue and competitor list you upload. We process this data solely to deliver the service, comply with the law and improve product quality. We won't sell your data or use it to power competing catalogues.
7. Competitor content
We only visit publicly accessible competitor pages, respect robots.txt where enforceable, and space requests to avoid disruption. You are responsible for confirming that adding a competitor URL does not breach any specific agreement you hold with that competitor.
8. Availability
We target 99% monthly uptime for the dashboard. Scheduled maintenance is announced in advance where practical. Alerts and reports are delivered on a best-effort basis; occasional missed emails are not grounds for a refund but we'll credit material outages on request.
9. Acceptable use
You will not use RetailX to break the law, defraud consumers, engage in price-fixing, or reverse-engineer the platform. We may suspend accounts we believe are misusing the service.
10. Liability
RetailX's total liability under this agreement is limited to the fees you paid us in the 6 months preceding the claim. We are not liable for indirect losses (lost profit, lost data, lost opportunity). Nothing in these terms limits liability that cannot lawfully be limited.
11. Support
Support is available via hello@retailx.co.za during South African business hours. Response targets: 1 business day for new tickets, 4 business hours for outages.
12. Changes
We may update these terms from time to time. Material changes are emailed to account owners at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Governing law
These terms are governed by the laws of the Republic of South Africa. Any dispute will be resolved in the courts of the Western Cape, or by mutual agreement, mediation via the Arbitration Foundation of Southern Africa.