Support & resources
Setup guides, integration walkthroughs, FAQs and data field glossaries — everything you need to get the most out of RetailX.
Web Data
Field Name Type (Store) Description name Text Name of the product. sku Text Stock Keeping Unit identifier for the product. id Text Unique identifier for the product. regular_price…
Read more GlossaryStock
Field Name Type (Store) Description SKU Text Stock Keeping Unit identifier for the product. Cost_Price Decimal The cost price of the product. Qty_Stock_On_Hand Whole Number Current…
Read more GlossaryOffline / In Store Data Field Names
Field Name Type (Store) Description item_id Text Unique identifier for the product. purchases Decimal Number of in-store purchases. revenue Decimal Total in-store revenue. stock_on…
Read more GlossaryFeed Field Names
Field Name Type (Store) Description Product_name Text Name of the product. Product_sku Text Stock Keeping Unit identifier. Gtin Whole Number Global Trade Item Number. Product_page…
Read more GlossaryGoogle Analytics Field Names
Field Name Type (Store) Description Date Date Date of data record. Product_sku Text Stock Keeping Unit identifier. Product_name Text Name of the product. Product_revenue Decimal Re…
Read more GlossaryGoogle Ads Field Names
Field Name Type (Store) Description Product_title Text Title of the product. Offer_id Text Unique ID for the product offer. Cost Decimal Cost spent on the ad or product. Impression…
Read more GlossaryPricing Analysis Field Names
Field Name Type (Store) Description product_name Text Name of the product. product_sku Text Stock Keeping Unit (internal ID). promo_status Text Promotion status of the product. pri…
Read more FAQWhy is the price of my product showing as 0 in Pricing Analysis, but not in the shopping feed?
If your product appears with a price of 0 in the Pricing Analysis, but shows a valid price in your shopping feed, here’s what might be happening: Possible Reasons: The product is n…
Read more FAQHow To Add A Supplemental Feed in RetailX From Google
To import a supplemental feed into Google Merchant Center, follow these steps; 1. Create a supplemental feed Go to your RetailX account and clicking Settings > Supplemental Feed 2.…
Read more FAQHow To Add A Supplemental Feed To Meta Ads
To add a supplemental feed to Meta Ads, you’ll need to go through the following steps: Create a supplemental feed This feed should contain additional product information that isn’t…
Read more FAQUnderstanding Differences Between RetailX Search Results and Google Search Results
Introduction RetailX.co.za provides a powerful and convenient way to search for products online using the Google Search API. However, you may notice that the search results you get…
Read more FAQHow To Get The URL Of A Variable Product
If you're trying to compare a variable product that's price changes, according to, for example, size or color, you can add the product to retail x by manually getting the URL. To d…
Read more FAQUnderstanding Your Primary RetailX Metrics
TABLE OF CONTENTS Primary Metrics To Understand “Site vs Most Competitive Price” “Your Price vs Competitors Most Competitive” Date Ranges Primary Metrics To Understand Your RetailX…
Read more Getting startedAdding Competitor Links
In this video, I walk you through the process of adding competitor links to your products in the price comparison section. I demonstrate how to search for products, verify their de…
Read more Getting startedAdding Products to Price Comparisons
In this video, I walk you through how to add products to your price comparison section. I explain both the manual method and the bulk upload option, highlighting the steps to navig…
Read more Getting startedPricing Analysis Integration: Shopify
Here are the instructions to retrive Shopify Storefront API token in order to fetch all your products from Shopify. Step 1: Log into Shopify Visit the Shopify admin page and log in…
Read more Getting startedShopify Integration: Access Token to Enable Editing Prices from RetailX
Follow the below steps in order to retreive your Shopify access token in order to edit prices from the RetailX interface and update your website. Step 1: Log into Shopify Visit the…
Read more Getting startedFinding Competitor Links
TABLE OF CONTENTS Understanding Product Names Key Takeaways An important thing to remember is that RetailX doesn’t know what product you’re tracking, or anything about it. All it d…
Read more Getting startedAdding Competitor Products To RetailX
TABLE OF CONTENTS Adding Competitor Products From “Your Products” Adding Competitor Products From “All Products” In order to track products on your competitor sites, you’ll need to…
Read more Getting startedManaging Your Product Status
TABLE OF CONTENTS Understanding Product Statuses Active Products Paused Products Changing Your Product Status Understanding Product Statuses The product status defines how the syst…
Read more Getting startedAdding Competitors
TABLE OF CONTENTS Requesting A New Competitor Requesting A New Competitor Removing A Competitor To add a new competitor site, follow the process below. (Please note that every new…
Read more Understanding RetailXFrom Views to Purchases: The Power of Product-Level Funnel Analysis
Current thinking for ecommerce performance analysis is usually based on site-wide metrics, and overall conversion rates. Although there’s a lot of valuse in this big-picture approa…
Read more Understanding RetailXUnderstanding Item Revenue in RetailX: Why It Differs from Total Revenue in Google Analytics
Since RetailX is designed to help ecommerce businesses optimise their product strategies, there is an emphasis on item revenue when analysing product performance. However, when com…
Read more Pricing strategiesYour E-commerce Prices Don’t Need To Be The Most Competitive
Would you have thought that NOT having the lowest prices could be a winning pricing strategy? According to conventional wisdom, online shoppers always choose the cheapest option. A…
Read more User behaviourThe Importance of Competitive Pricing in the Online Marketplace
In the fast-paced world of e-commerce, businesses strive to establish a competitive edge that can help them succeed in a crowded marketplace. And one of the most crucial factors fo…
Read more User behaviourThe Psychology Behind Promoting Products on an E-commerce Website
Promotions can play a significant role in the success of e-commerce websites, and by strategically offering discounts, deals, and special offers, businesses can tap into the psycho…
Read moreStill need a hand?
Our team replies within one business day, Mon–Fri 08:00–17:00 SAST.